Terms & Conditions

Last updated November 9, 2026

These terms apply when you use streetinterview.io or order from us. “We” and “us” means Streetinterview.io LLC, a California limited liability company, 1111 6th Avenue, Suite 300 #4018, San Diego, CA 92101. “You” means the person or business placing the order. By placing an order you agree to these terms.

1. POV ad orders

Each script you order includes:

• One paid actor, cast to the look, age range and vibe you choose
• One street location, in New York unless we agree otherwise
• A script of up to 2 pages, filmed in the POV format: the actor on camera, our filmer behind it
• One edited vertical (9:16) video

We cast to your description. We can’t promise a specific named actor. You can ask for the same actor across scripts, and we’ll do it when they’re available.

2. Your script

You’re responsible for what your script says and for the claims it makes about your product. You confirm you own or have permission to use everything in it, including brand names, music references and quotes.

Scripts are 2 pages max. If one comes in longer, we’ll contact you before shooting to trim it or split it into another order.

We won’t film lines that ad platforms commonly reject, like guaranteed results, before-and-after promises or medical claims. We’ll flag those lines and ask you to change them. We can decline any script we’re not comfortable filming. If we decline, you get a full refund.

3. Scheduling, weather and capacity

We take a limited number of POV orders each week so every shoot gets a proper actor and crew. After you pay, we confirm your shoot day by email within 1 business day. If the current week is full, your shoot goes on the next open day.

We don’t film in rain or snow. If weather moves your shoot, we reschedule to the next open day and let you know. In the deep winter we may move shoots to Southern California. We’ll always confirm the location before your shoot.

We aim to deliver about 7 days after your shoot is confirmed. Delivery dates are estimates, not guarantees.

4. Payment

Orders are paid in full upfront through Stripe, in US dollars. Stripe processes your card. We never see or store your full card number. Prices on the site can change, but never for an order you’ve already paid for.

5. Cancellations, refunds and fixes

• Before your actor is booked: cancel by email and we refund you in full.
• After your actor is booked: payments are non-refundable, because we’ve already paid talent and crew. We can move your shoot to another day instead.
• If we can’t film your order for any reason on our side, we refund you in full.
• If the video doesn’t match your script or brief (wrong lines, wrong actor type, wrong location type), we reshoot or re-edit it for free. Tell us within 7 days of delivery.
• Edit changes: one round of edit changes (cuts, captions, order of clips) is included if you request it within 7 days of delivery.
• Script changes after the shoot are a new order.

We don’t guarantee views, sales or ad performance, and refunds aren’t based on results. If something’s wrong, email info@streetinterview.io before opening a chargeback. We’ll sort it out faster.

6. Usage rights

Once your order is paid in full, you get a non-exclusive license to use the delivered video, including the actor’s appearance and voice in it, as follows:

• Where: organic posts and paid ads on social and digital platforms, such as TikTok, Instagram, Facebook, YouTube, Snapchat, X, Pinterest and Reddit, plus your own website, app store pages and email.
• How long: 12 months from the delivery date. Organic posts published during those 12 months can stay up after that. Paid ads must stop running at the end of the 12 months unless you extend.
• Not included: TV, streaming TV, radio, cinema, billboards and other out-of-home, and print. Ask us and we’ll quote an extension or wider usage.

You may edit the video for length, captions and format. You may not:

• Use AI or other tools to change the actor’s face or voice, or make them say something they didn’t say
• Use the actor’s likeness outside the video, such as cutting stills into unrelated ads
• Use the video in a way that’s defamatory, or that suggests the actor personally has a medical, financial or legal condition

We keep the copyright in the footage. Raw footage isn’t included unless we agree in writing. We may show the finished video in our portfolio and on our own social accounts. If you’d rather we didn’t, email us and we won’t.

7. Delivery

We deliver by download link. Download and keep your own copy. We keep files for 60 days after delivery.

8. Using this website

The videos, text and design on this site belong to us or our clients. Don’t copy them or use them to promote anything else without permission. Don’t send spam or harmful files through our forms.

9. Liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for it. We’re not liable for indirect losses such as lost profits or ad spend.

10. Governing law and changes

These terms are governed by the laws of the State of California. We may update these terms. The version on this page when you place your order is the one that applies to it.

11. Contact

Questions about these terms or your order: info@streetinterview.io.